Friday 20 July 2012

Getting connected.....

So here we are in the land the Internet forgot.
Week 1, and the attempt to get online begins....
Before leaving Nowhere-on-Thames, I had been pleased to see that Bouygues Telecom had launched a new 3G Internet offer for a very reasonable 9.90 Euros a month. On a contract with no tie-in period, this seemed like the perfect solution to my needs whilst in Nowhere-in-France.

As is oft the case, the road to connection was to prove long and rocky...

Before we set off, I had tried very hard to sign up online. I would probably have derived more satisfaction from trying to extract one of my own teeth with a cocktail stick. Firstly, the dongle I was offered to accompany the deal was priced at a sum similar to the current Greek national debt. Some judicious button pressing revealed that there were other choices, but Bouygyes - without knowing my "needs" had chosen for me a dongle which best met them. Or, in other words, they'd offered me the most expensive one in their range. I felt quite smug that I had managed to circumvent their dastardly plan. Until I tried to proceed with my order and found that the one I actually wanted, together with most of the others, was out of stock.

I tried many ways to contact Bouygues with a few other questions, but, to be frank, I would have had more luck with a Ouija board than any conventional method... Undaunted, I decided that the personal approach might be more effective, and so decided to leave things until we arrived, and then to visit a shop and do the deal in person.

Monday morning dawned. Now, I know that Monday morning is not the best time to get things done in France, but we had other business in the local metropolis, so I decided that I would try a visit to Bouygues. And it was then that I found that whilst Orange and SFR were open on Monday morning, Bouygues had stuck a notice in their window to the effect that from July 11 to August 20, they would NOT be opening on Monday mornings...

Thursday. I thought that by now I had given them ample time to ease into their working week, and that it would be a good day to try again. They were, at least open, which was an encouraging start. I joined the queue in the shop. It goes without saying that the queuing part took some time. However, eventually my turn came. I explained to the assistant that I wanted to subscribe to their 9.90 Internet deal, and that I required a particular dongle, which I believed might be out of stock.

"That one isn't available on this particular offer"said the assistant. "we only have this one at 69.99". I managed not to swallow my teeth.

"But on your website I am sure it is available on this tariff" I replied "although I think it might be out of stock"

"Are you sure it was this one?" she asked, having gone into the back of the shop and returned, carrying exactly the one I wanted.

"Yes" I said "That's the very one!"

"Well, I can't sell you this one, because it's the only one we have and it isn't available on this offer" She said, waving the object of my desire tantalisingly under my nose. "You can only have this other one and it's 69.99"

"But" (I tried not to sound too pleading) "But....it IS available on this offer according to your website!"

And so, in an attempt to prove to me once and for all that I was a pathological liar, she logged onto the website, found the page, and triumphantly announced "See? It's not there!"

"No" I agreed, "But if you scroll down to....there...and press....that....." and the dongle I wanted was shining back at me from their web page. It might as well have had "England 1 France 0" inscribed on the side. I tried not to sound smug.

"Yes, but look" she said "here is a list of the shops that have that one in stock, and our shop isn't on it" I felt that she might be trying a bit too hard to regain the upper hand, or else she had forgotten that she had just shown me one that they clearly DID have in stock. "And anyway, it's also 69.99"

"I think you might find it is cheaper than that" I said .

She clearly felt by now that reinforcements were needed, so she called upon her colleague. Unfortunately, the colleague quickly confirmed that yes, she could indeed sell me the dongle I wanted under the terms of the offer, even though it was the last one they had in stock, and that no, it wasn't 69.99, but that the price was (smugness was now starting to ooze from my pores despite strenuous efforts to disguise it) 39.99.

England 2, France 0....

Cutting a long story short, I lost round 3 on a technicality, as they refused to complete the sale without a RIB and I had forgotten to take the cheque book. Or, to be strictly accurate, I wanted to complete the transaction using my credit card...still a surprisingly alien concept in France, along with the idea that a non-resident might want Internet access without necessarily going to the lengths of opening a French bank account. Not to worry, though..I made sure that I had agreement to put the thing aside for me until I could pop back with the cheque book, a notarised certificate confirming my shoe size, a copy of the family tree going back to the 17th century and my last 85 utility bills.

Tomorrow, limited Internet access will be mine, and I shall publish this small insight into the joys of life in a strange land. At least, that is the plan.....

And here I am...but I have to go back tomorrow with proof of my shoe size...

7 comments:

  1. For goodness' sake make sure it is a French shoe....the reaction to a British size four and a half might result in the retraction of the dongle offer.....

    ReplyDelete
    Replies
    1. I am staging my own mini-protest just now,Fly, and have opted to fax my shoe size to them as opposed to making another 20Km round trip...quaint, these French, aren't they? I remember when we used to have faxes. So very 80's...

      Delete
  2. Official notifications come by fax here...except very few people have them.
    Mobile phones yes, fax machines, no. So people give the fax number of their lawyer.
    Thus it is that lawyers' secretaries spend an enormous amount of time calling people to come to the office and pick up a fax and lawyers then spend ages explaining it - for which, it seems to me, they don't charge!
    Of course, there are lawyers who never pass the things on.....

    ReplyDelete
    Replies
    1. Do you think I might get away with giving Bouygues the fax number of my notaire?

      Delete
  3. What is it about queues and French telecom establishments, CB? Are they an obligatory test of stamina and submissiveness we all have to pass to prove our suitability for their precious product? I've lost more hours of my life than I care to recall, first in the FT shop and then the Orange 'boutique' which replaced it. Sigh... Still you ARE online and you even managed to wrest your desired dongle from the unwilling hands of a French sales assistant. Result!

    ReplyDelete
    Replies
    1. A small victory, Perpetua, and one I may find myself paying dearly for at some future stage.... Still, each little success gives a feeling that one has somehow "beaten the system", even though it's not really the case at all.. By the way, our local branch of Orange has (I kid you not) bouncers in the door!

      Delete